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Delta Switched Ann Coulter's Seat, and a Political War Broke Out
January 22 2018, 08:29 | Perry Erickson
Delta's response to political analyst Ann Coulter's public attack on airline's employees, customers following seat mix-up
Coulter unleashed a flood towards the airline after she had to move from a seat (with extra leg room) that she had pre-booked to another seat in the same row.
Delta first became aware of the issue with Coulter's seat assignment when she began tweeting on July 15 after the flight's arrival.
She also said Delta gave her seat to someone who wasn't taller than her.
Here is what reportedly happened: Coulter was flying to West Palm Beach, Florida, from New York's LaGuardia airport when she changed her originally booked window seat to an aisle on the same exit row within 24 hours of the departure.
While people are usually sympathetic to passengers who have high-profile customer service problems with airlines, a lot of people on Twitter were apparently pleased with Coulter's Delta despair.
Ann was allegedly offered a refund of the $30 she paid for her preferred seat.
She joked that Delta hires people who seek to be prison guards, animal handlers or East German police.
More than 32 seemingly angry tweets by Coulter followed her inconvenience on a flight from NY to Florida.
"Additionally, your insults about our other customers and employees are unacceptable and unnecessary", Delta said in a second tweet.
Delta added that it had inadvertently moved Coulter while boarding, to another seat next to a window in the same row, when trying to accommodate a number of other passengers with special requests for seating.
Predictably, Coulter's fans lined up behind her and her critics defended and even praised Delta.
"Delta expects mutual civility throughout the entire travel experience", the statement said. The airline said a flight attendant had stepped in to deal with "confusion" arising from the seat reassignment and that "all customers complied and the flight departed without incident".